At too many places clients are taken for granted. People talk the talk but they rarely actually follow through and do what they say or live up to their marketing hype.
It is easier said than done and it requires a certain mind-set and attitude. I really value the relationship I have with clients and helping them get issues resolved, no matter how large or small, gives me a real sense of achievement. We are in the business of providing peace of mind and the only way you can do that is by walking in your clients’ shoes and being there for them when they need you. A lot of the issues we deal with we have faced ourselves but everyone is different and issues arise in various guises so listening and understanding, before advising, is key. It is what we do.”
I really value the relationship I have with clients and helping them get issues resolved
Simon qualified as a solicitor in 2002 having worked at a law firm whilst training. Simon has managed and led private client teams in regional law firms in East Anglia, Hertfordshire, and Kent, where he has driven significant change to improve client service delivery. His particular specialism is tax and estate planning for individuals and families.
Simon has been praised for “immediately getting to grips with issues and giving fantastic advice” (Chambers and Partners) whilst being “approachable, helpful, expert and experienced” (Legal 500).
I am a normal person. I am not a super human who promises to solve all of your problems in the blink of an eye.
I listen, I think, I consider but most of all I empathise. I understand what is going on in your world because I take the time to understand. The knowledge that I gain from this means that we can work together to achieve the outcome that you want. I do not consider any of my clients to be clients. They are all friends and I want what is best for them and will fight to make sure they get exactly what they want. This is what makes me get out of bed in the morning.
I am a normal person. I am not a super human who promises to solve all of your problems… I listen, I think, I consider, I want to help…
Kelly has twenty years of experience in advising individuals on life issues. She has particular expertise in advising those of retirement age and younger individuals with personal and health issues.
Kelly is a member of Solicitors for the Elderly and a full member of the Society of Trust and Estates Practitioners. She is an accredited adviser to MENCAP and SCOPE.
She regularly hosts information and training sessions for individuals and professionals in her specialist field and is well known within the care industry and community as an “empathetic adviser” who “takes the time needed to understand the problem”